Services are subject to a 20% booking deposit before your booking can be secured, with the remainder due when you return home.
The 20% booking deposit is non-refundable if cancellation occurs less than 14 calendar days before the scheduled start date. If I can replace your booking with another client, I will return your deposit in part or in full depending on what I have managed to fill. You will receive an invoice by email for each booking confirming your booking has been made. This also applies to cancellations received during your booking. I will endeavour to fill the slot/s you would like to cancel with another booking in which case your cancellation will be removed from the invoice. If I am unable to do this, payment will need to be made in full. Payment can be made in cash or via bank transfer using the bank details given on the invoice. Cheques are not accepted.
Due to the continued increase in fuel prices, there is now a £5 fee to collect or return your key. Alternatively, we can arrange for you to drop off/collect your key from my home in Boyatt Wood free of charge or I can hold your key for future use. You might also consider installing an external key safe outside your property in a hidden area. I cannot drop your key through the letterbox at the end of my last visit as I would unable to continue care for your pet if you were delayed. If you choose to drop your key to me through my letterbox, may I ask you put it in an envelope with your name on it before doing so. I will often receive more than one key a day, but also my own cats like to play air hockey with anything they can get their paws on!
Copyright © 2018 Pets Be Friends - All Rights Reserved.
Tel 07720 835093 Email amy@petsbefriends.co.uk
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